Frequently Asked Questions

Peakime is a unified digital creative ecosystem built for storytellers, artists, and fans. It brings together:

• Peakovels — web novel reading and serial fiction publishing
• PeakPen — writer's workspace for outlining and drafting
• PeakArt — manga, comics, and digital illustration publishing
• PeakBrush — digital drawing and character design software
• Peakit — the social community hub for creators and fans
• Peakime TV — OTT streaming for original animated series
• CraftyPeak — AI prototyping for creators who can't draw
• PeakAI Studio — free agentic story-to-movie production
• Peakime AI — ethical AI creative co-pilot

All platforms share a single Peakime ID (account) and social layer.

Peakime is owned and operated by PeakCraft Studios Private Limited, a company incorporated under the Companies Act 2013 in India.

Yes. PeakCraft Studios Private Limited is registered and incorporated in India. We operate under Indian law — including the IT Act 2000, IT Rules 2021, and India DPDPA 2023 — while also complying with international standards including GDPR, CCPA, and COPPA.

Peakime is a fully integrated creative ecosystem. While Webtoon focuses on comics and Webnovel on novels, Peakime unifies both alongside art creation, video, brushes, and dev tools under one identity.

Creator-first differences:

• You retain 100% copyright ownership — always.
• DMCA processing targeting a 48-hour turnaround.
• We actively fight piracy on behalf of creators.
• A unified virtual economy (Coins, Power Stones) across all platforms.
• Your unpublished drafts are never used to train AI without your explicit consent.

Peakime is available globally. We support users from India, USA, UK, Canada, Australia, Southeast Asia, the Middle East, and worldwide. Some features (e.g., Creator Monetization payouts) may have regional eligibility requirements. Content may be restricted by region based on local legal obligations.

The minimum age to use Peakime is 13 years old. Users under 13 are not permitted to create an account.

Users aged 13–17 may use the platform with verifiable parental or legal guardian consent. Some content sections (mature/NSFW) require age verification as 18+.

You can delete your account at any time — fully self-service — via:

Settings → Account → Delete Account

Upon initiation:

1. Your public profile is immediately hidden.
2. A 90-day recovery window begins — reactivate by logging back in.
3. After 90 days, all personal data and unpublished content are permanently and irreversibly erased.

Compliant with GDPR, CCPA, and India DPDPA 2023.

If your account has been suspended, you will receive an email explaining the reason. You have the right to appeal within 14 days by contacting [email protected] with your account details and explanation. Appeals are reviewed by our Trust & Safety team.

Each person is permitted one Peakime account. Creating multiple accounts to circumvent bans, inflate rankings, or abuse the platform violates our Terms of Service and may result in all associated accounts being permanently terminated.

• Coins & Power Stones: Non-refundable once confirmed, regardless of whether spent.
• Chapter unlocks: Non-refundable. Access granted immediately = full delivery.
• PeakPass subscriptions: Non-refundable including partial billing periods.

Exception: Duplicate charges, unauthorized transactions, or verifiable technical failures may be reviewed for a goodwill credit. Contact [email protected] within 7 days.

Cancel at least 24 hours before your renewal date:

• iOS: Settings → Your Name → Subscriptions → Peakime → Cancel
• Android: Google Play → Subscriptions → Peakime → Cancel
• Web: Account Settings → Subscription → Manage → Cancel Plan

Yes, physical merchandise has a conditional refund policy:

✅ Eligible for refund:

• Products delivered damaged, defective, or incorrect (photo evidence required within 48 hours of delivery)
• Orders not delivered past the maximum estimated window

❌ Not eligible:

• Custom/print-on-demand merchandise
• Change-of-mind after dispatch
• Incorrect size/colour selected at checkout

Contact [email protected] with your Order ID and evidence.

• India: IT Act 2000, IT Rules 2021, DPDPA 2023
• EU/EEA: GDPR (General Data Protection Regulation)
• USA: CCPA/CPRA (California), COPPA (children's privacy)
• Payment: PCI-DSS Level 1 (via Cashfree Payments)

Data Export: Email [email protected] with subject "Data Export Request." We provide a JSON/ZIP export within 30 days.

Data Deletion: Use Settings → Account → Delete Account (self-service). 90-day recovery window, then permanent erasure.

The only license you grant Peakime is a limited, operational license to host, display, and distribute your content for running the platform. We will never sell your IP to third parties without a separate, fully compensated written agreement.

1. Use the Report button on the infringing content directly in the app.
2. Email [email protected] with the original work URL, infringing content URL, and evidence of your prior authorship (earlier upload date, draft files, etc.).

We target a 48-hour response for copyright reports. Verified plagiarism = immediate takedown + account strike on the offending account. Repeat offenders = permanent ban.

Yes. By default, you are free to publish your work on other platforms simultaneously or exclusively. Your ownership and rights are not restricted by publishing on Peakime. If you have voluntarily entered a promotional exclusivity agreement with Peakime, only the content covered under that agreement (and only for the duration) would be subject to exclusivity terms.

1. Be at least 18 years old.
2. Have a verified account in good standing (no active strikes).
3. Publish original content meeting the minimum threshold for your platform.
4. Complete KYC (Know Your Customer) identity verification.
5. Provide valid payout bank account or UPI ID (India) or approved international payment method.

Apply via Creator Dashboard → Monetization → Apply Now.

Payouts are processed monthly for eligible creators who have met the minimum payout threshold shown in your Creator Dashboard. Payouts are subject to a 30-day holding period from earnings generation. For payout issues, contact [email protected].

Yes. Creator earnings are subject to applicable Indian tax obligations:

• Indian creators: TDS and GST as per Indian tax law. PAN Card required.
• International creators: TDS at DTAA rates between India and your country of residence.

We provide earnings statements and TDS certificates for your records.

The following results in immediate, permanent account termination:

• CSAM (Child Sexual Abuse Material) — in any format including written or illustrated
• Terrorism and violent extremism promotion
• Hate speech dehumanising protected groups
• Non-Consensual Intimate Imagery (NCII/deepfakes without consent)
• Doxxing (publishing personal info to incite real-world harm)
• Plagiarism of another creator's work

Peakime supports mature and NSFW creative content on appropriate sub-platforms, subject to:

• Age verification — you must be 18+ to access NSFW content.
• Mandatory NSFW/Mature tagging before publishing.
• NSFW is restricted to the web platform — mobile apps (iOS/Android) serve only age-appropriate content per App Store and Play Store guidelines.

• Use the Report button on any content, comment, or user profile in the app.
• Urgent (CSAM, terrorism, immediate safety): [email protected] — monitored 24/7.
• Copyright infringement: [email protected]
• General violations: [email protected]

• Encryption at Rest: AES-256 for all stored personal data.
• Encryption in Transit: TLS 1.3 for all connections.
• DDoS Protection: Cloudflare enterprise-grade mitigation.
• Access Control: Strict RBAC — minimum-privilege for all personnel.
• Payment: PCI-DSS Level 1 via Cashfree. We never store raw card numbers.

1. Go to peakime.com/security and request an emergency password reset.
2. Sign out of all sessions: Settings → Security → Sign Out All Devices.
3. Enable MFA if not already enabled.
4. Contact [email protected] with details.

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:

Peakime's Terms are governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts of Nellore, Andhra Pradesh, India. Disputes that cannot be resolved amicably are referred to binding arbitration under the Arbitration and Conciliation Act, 1996 (India).

Yes. We are committed to accessibility in compliance with WCAG 2.1 Level AA standards, including full screen reader support (VoiceOver/TalkBack), dynamic text sizing, high-contrast mode, keyboard navigability on web, and accessible touch target sizes. Report accessibility issues to [email protected].

• Urgent safety / CSAM: Within 1 hour (24/7)
• Security vulnerabilities: Within 48 hours
• Legal / DMCA notices: Within 48 hours
• General support: Within 1–3 business days
• Privacy data requests: Within 30 days (GDPR/CCPA/DPDPA)
• Grievance Officer (IT Rules): Acknowledgement within 24 hours; Resolution within 15 days